Understanding customer satisfaction via deep learning and natural language processing

Keyphrases

• Natural Language Processing 100%
• Deep Learning 100%
• Customer Satisfaction 100%
• Learning Language 100%
• Service Industry 66%
• Expert System 33%
• Survey Data 33%
• Open-ended Questionnaire 33%
• Industry Practitioners 33%
• Customer Survey 33%
• Academia-industry Collaboration 33%
• Automatic Analysis 33%
• Customer Experience 33%
• Marketing Academics 33%
• Marketing Literature 33%
• Service Companies 33%
• Deep Learning Model 33%
• Survey Response 33%
• Economic Sectors 33%
• Multi-label Classification Problem 33%
• Marketing Services 33%

Computer Science

• Natural Language Processing 100%
• Customer Satisfaction 100%
• Deep Learning Method 100%
• Expert System 33%
• Utmost Importance 33%
• Classification Problem 33%
• Customer Survey 33%
• Service Company 33%
• Survey Response 33%
• Customer Experience 33%
• Automatic Analysis 33%
• Deep Learning Model 33%

Social Sciences

• Natural Language Processing 100%
• Service Industries 100%
• Survey Analysis 50%
• Expert Systems 50%
• Economic Sector 50%