Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos

Francisca Barrientos Camus; Sebastián Bozzo Hauri; Eduardo Jequier Lehuedé

doi:10.5354/0719-2584.2023.69963

Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos

Francisca Barrientos Camus, Sebastián Bozzo Hauri, Eduardo Jequier Lehuedé

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

Resumen

This paper studies the barriers to access to justice for consumers, both in a formal sense, as well as in a broad sense, which considers alternative dispute resolution mechanisms. A diagnosis is made on the use of new technologies in Chile, because it is considered that, in part, they could solve these barriers to access to justice. Finally, the European online platform for conflict resolution is studied as a model to follow.

Título traducido de la contribución	New technologies for consumer access to justice: Diagnosis of the situation in Chile and a proposal considering the European online platform for conflict resolution
Idioma original	Español
Número de artículo	e69963
Publicación	Revista Chilena de Derecho y Tecnologia
Volumen	12
DOI	https://doi.org/10.5354/0719-2584.2023.69963
Estado	Publicada - 2023
Publicado de forma externa	Sí

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Publisher Copyright:
© 2023 Universidad de Chile. All rights reserved.

Palabras clave

Barriers to access to justice
consumer
new technologies
online dispute resolution (ODR)
platforms

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10.5354/0719-2584.2023.69963

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title = "Nuevas tecnolog{\'i}as para acceder a la justicia del consumidor: Diagn{\'o}stico de la situaci{\'o}n fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resoluci{\'o}n de conflictos",

abstract = "This paper studies the barriers to access to justice for consumers, both in a formal sense, as well as in a broad sense, which considers alternative dispute resolution mechanisms. A diagnosis is made on the use of new technologies in Chile, because it is considered that, in part, they could solve these barriers to access to justice. Finally, the European online platform for conflict resolution is studied as a model to follow.",

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author = "Camus, {Francisca Barrientos} and Hauri, {Sebasti{\'a}n Bozzo} and Lehued{\'e}, {Eduardo Jequier}",

year = "2023",

doi = "10.5354/0719-2584.2023.69963",

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volume = "12",

journal = "Revista Chilena de Derecho y Tecnologia",

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publisher = "Universidad de Chile",

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Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos. / Camus, Francisca Barrientos; Hauri, Sebastián Bozzo; Lehuedé, Eduardo Jequier.
En: Revista Chilena de Derecho y Tecnologia, Vol. 12, e69963, 2023.

Producción científica: Contribución a una revista › Artículo › revisión exhaustiva

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AU - Camus, Francisca Barrientos

AU - Hauri, Sebastián Bozzo

AU - Lehuedé, Eduardo Jequier

PY - 2023

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Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos

Resumen

Nota bibliográfica

Palabras clave

Acceder al documento

Otros archivos y enlaces

Huella

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