TY - JOUR
T1 - Formulation of a manufacturing strategy using the house of quality
AU - Oddershede, Astrid M.
AU - Quezada, Luis E.
AU - Valenzuela, Juan E.
AU - Palominos, Pedro I.
AU - Lopez-Ospina, Hector
N1 - Funding Information:
The authors ow uld like to thank the support of the Direction of Science and Technological esearR ch (Project DICYT N° 061817OH ) and the Department of Industrial Engineering, University of Santiago of Chile.
Publisher Copyright:
© 2019 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0/)
PY - 2019
Y1 - 2019
N2 - This paper describes a framework to formulate a manufacturing strategy based on the House of Quality (HOQ). This method consists of two main phases. The phase I relates what the market wants (the WHATs) with the manufacturing decision categories (the HOWs). The WHATs are expressed as the manufacturing objectives (i.e. cost, quality, delivery, flexibility and innovation) and the HOWs are expressed as the strategic manufacturing decisions areas (such as, facilities, capacity, process technology, new product design and control systems). A matrix is built, where the rows are the WHATs and the columns are the HOWs. The entries of the matrix are the relationships between both types of concepts. The “roof” of the house is the relationships between the manufacturing decisions (the HOWS). The analysis of this House allows managers to generate strategic action plans in order to fill the gap between what the market wants and what manufacturing is achieving. The phase II builds another house, where the WHATs are the manufacturing decision areas and the HOWS are strategic manufacturing plans. In this phase the strategic action plans are ranked. The application of the proposed method in a company that manufactures industrial tanks is shown.
AB - This paper describes a framework to formulate a manufacturing strategy based on the House of Quality (HOQ). This method consists of two main phases. The phase I relates what the market wants (the WHATs) with the manufacturing decision categories (the HOWs). The WHATs are expressed as the manufacturing objectives (i.e. cost, quality, delivery, flexibility and innovation) and the HOWs are expressed as the strategic manufacturing decisions areas (such as, facilities, capacity, process technology, new product design and control systems). A matrix is built, where the rows are the WHATs and the columns are the HOWs. The entries of the matrix are the relationships between both types of concepts. The “roof” of the house is the relationships between the manufacturing decisions (the HOWS). The analysis of this House allows managers to generate strategic action plans in order to fill the gap between what the market wants and what manufacturing is achieving. The phase II builds another house, where the WHATs are the manufacturing decision areas and the HOWS are strategic manufacturing plans. In this phase the strategic action plans are ranked. The application of the proposed method in a company that manufactures industrial tanks is shown.
KW - House of quality
KW - Manufacturing strategy
KW - Quality function deployment
UR - http://www.scopus.com/inward/record.url?scp=85082751132&partnerID=8YFLogxK
U2 - 10.1016/j.promfg.2020.01.417
DO - 10.1016/j.promfg.2020.01.417
M3 - Conference article
AN - SCOPUS:85082751132
SN - 2351-9789
VL - 39
SP - 843
EP - 850
JO - Procedia Manufacturing
JF - Procedia Manufacturing
T2 - 25th International Conference on Production Research Manufacturing Innovation: Cyber Physical Manufacturing, ICPR 2019
Y2 - 9 August 2019 through 14 August 2019
ER -