Perceptions of people with reduced mobility regarding universal accessibility at bus stops: A pilot study in Santiago, Chile

Universal Accessibility is an important condition to promote a better quality of life and well-being, especially in public transport, which allows free mobility, connection with the environment, and occupational participation. The Public Transport System of the “Red Metropolitana de Movilidad” in Santiago de Chile seeks that buses should have measures that facilitate their use; however, bus stops present challenges that people with reduced mobility (PRM) experience each day. The objective is to study their experiences regarding the perceived accessibility at bus stops, and if this influences their mobility in the community, considering the COVID-19 context. The population addressed is PRM who use mobility aids or assistance and need more space to move. The methodology is a qualitative phenomenological study through semi-structured individual interviews. The results showed a negative perception of accessibility, reporting experiences associated with barriers, challenges, and opportunities that influence successful participation in mobility in the community. In conclusion, there is a lack of regulations regarding the characteristics of these spaces, being necessary to incorporate the perception of PRM into the design to guarantee the right to move in equal conditions.