Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos

Francisca Barrientos Camus; Sebastián Bozzo Hauri; Eduardo Jequier Lehuedé

doi:10.5354/0719-2584.2023.69963

Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos

Translated title of the contribution: New technologies for consumer access to justice: Diagnosis of the situation in Chile and a proposal considering the European online platform for conflict resolution

Francisca Barrientos Camus, Sebastián Bozzo Hauri, Eduardo Jequier Lehuedé

Research output: Contribution to journal › Article › peer-review

Abstract

This paper studies the barriers to access to justice for consumers, both in a formal sense, as well as in a broad sense, which considers alternative dispute resolution mechanisms. A diagnosis is made on the use of new technologies in Chile, because it is considered that, in part, they could solve these barriers to access to justice. Finally, the European online platform for conflict resolution is studied as a model to follow.

Translated title of the contribution	New technologies for consumer access to justice: Diagnosis of the situation in Chile and a proposal considering the European online platform for conflict resolution
Original language	Spanish
Article number	e69963
Journal	Revista Chilena de Derecho y Tecnologia
Volume	12
DOIs	https://doi.org/10.5354/0719-2584.2023.69963
State	Published - 2023
Externally published	Yes

Bibliographical note

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© 2023 Universidad de Chile. All rights reserved.

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10.5354/0719-2584.2023.69963

Cite this

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title = "Nuevas tecnolog{\'i}as para acceder a la justicia del consumidor: Diagn{\'o}stico de la situaci{\'o}n fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resoluci{\'o}n de conflictos",

abstract = "This paper studies the barriers to access to justice for consumers, both in a formal sense, as well as in a broad sense, which considers alternative dispute resolution mechanisms. A diagnosis is made on the use of new technologies in Chile, because it is considered that, in part, they could solve these barriers to access to justice. Finally, the European online platform for conflict resolution is studied as a model to follow.",

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author = "Camus, {Francisca Barrientos} and Hauri, {Sebasti{\'a}n Bozzo} and Lehued{\'e}, {Eduardo Jequier}",

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doi = "10.5354/0719-2584.2023.69963",

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volume = "12",

journal = "Revista Chilena de Derecho y Tecnologia",

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Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos. / Camus, Francisca Barrientos; Hauri, Sebastián Bozzo; Lehuedé, Eduardo Jequier.
In: Revista Chilena de Derecho y Tecnologia, Vol. 12, e69963, 2023.

Research output: Contribution to journal › Article › peer-review

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Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos

Abstract

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