TY - JOUR
T1 - Nuevas tecnologías para acceder a la justicia del consumidor
T2 - Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos
AU - Camus, Francisca Barrientos
AU - Hauri, Sebastián Bozzo
AU - Lehuedé, Eduardo Jequier
N1 - Publisher Copyright:
© 2023 Universidad de Chile. All rights reserved.
PY - 2023
Y1 - 2023
N2 - This paper studies the barriers to access to justice for consumers, both in a formal sense, as well as in a broad sense, which considers alternative dispute resolution mechanisms. A diagnosis is made on the use of new technologies in Chile, because it is considered that, in part, they could solve these barriers to access to justice. Finally, the European online platform for conflict resolution is studied as a model to follow.
AB - This paper studies the barriers to access to justice for consumers, both in a formal sense, as well as in a broad sense, which considers alternative dispute resolution mechanisms. A diagnosis is made on the use of new technologies in Chile, because it is considered that, in part, they could solve these barriers to access to justice. Finally, the European online platform for conflict resolution is studied as a model to follow.
KW - Barriers to access to justice
KW - consumer
KW - new technologies
KW - online dispute resolution (ODR)
KW - platforms
UR - http://www.scopus.com/inward/record.url?scp=85173877948&partnerID=8YFLogxK
U2 - 10.5354/0719-2584.2023.69963
DO - 10.5354/0719-2584.2023.69963
M3 - Article
AN - SCOPUS:85173877948
SN - 0719-2576
VL - 12
JO - Revista Chilena de Derecho y Tecnologia
JF - Revista Chilena de Derecho y Tecnologia
M1 - e69963
ER -