Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos

Translated title of the contribution: New technologies for consumer access to justice: Diagnosis of the situation in Chile and a proposal considering the European online platform for conflict resolution

Francisca Barrientos Camus, Sebastián Bozzo Hauri, Eduardo Jequier Lehuedé

Research output: Contribution to journalArticlepeer-review

Abstract

This paper studies the barriers to access to justice for consumers, both in a formal sense, as well as in a broad sense, which considers alternative dispute resolution mechanisms. A diagnosis is made on the use of new technologies in Chile, because it is considered that, in part, they could solve these barriers to access to justice. Finally, the European online platform for conflict resolution is studied as a model to follow.

Translated title of the contributionNew technologies for consumer access to justice: Diagnosis of the situation in Chile and a proposal considering the European online platform for conflict resolution
Original languageSpanish
Article numbere69963
JournalRevista Chilena de Derecho y Tecnologia
Volume12
DOIs
StatePublished - 2023
Externally publishedYes

Bibliographical note

Publisher Copyright:
© 2023 Universidad de Chile. All rights reserved.

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