Nuevas tecnologías para acceder a la justicia del consumidor: Diagnóstico de la situación fragmentada en Chile y una propuesta a la luz de la plataforma europea online de resolución de conflictos

Francisca Barrientos Camus, Sebastián Bozzo Hauri, Eduardo Jequier Lehuedé

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This paper studies the barriers to access to justice for consumers, both in a formal sense, as well as in a broad sense, which considers alternative dispute resolution mechanisms. A diagnosis is made on the use of new technologies in Chile, because it is considered that, in part, they could solve these barriers to access to justice. Finally, the European online platform for conflict resolution is studied as a model to follow.

Original languageSpanish
Article numbere69963
JournalRevista Chilena de Derecho y Tecnologia
StatePublished - 2023
Externally publishedYes

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