Identifying causal relationships in strategy maps using ANP and DEMATEL

Luis E. Quezada*, Héctor A. López-Ospina, Pedro I. Palominos, Astrid M. Oddershede

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

69 Scopus citations

Abstract

This paper presents a method for identifying the causal relationships between strategic objectives in a strategy map of a Balanced Scorecard. The Analytic Network Process (ANP) is used to estimate the direct influence between strategic objectives, and the Decision Making Trial and Evaluation Laboratory (DEMATEL) is used to obtain a matrix containing the full influences (direct and indirect) between those factors. Finally, a criterion is used to select those relationships that are important enough to be considered in the Impact-relation map defined by DEMATEL. The literature shows some cases in which ANP and DEMATEL are combined to build a strategy map; however, they are used in a completely different way from how they are utilized in the method proposed in this paper. As an illustration, the method is applied in a manufacturing company.

Original languageEnglish
Pages (from-to)170-179
Number of pages10
JournalComputers and Industrial Engineering
Volume118
DOIs
StatePublished - Apr 2018
Externally publishedYes

Bibliographical note

Funding Information:
This work was supported by the Department of Research & Technology (Project DICYT-U. of Santiago, N° 061817QL) and the Department of Industrial Engineering of the University of Santiago of Chile .

Publisher Copyright:
© 2018 Elsevier Ltd

Keywords

  • Analytic Network Process
  • Balanced scorecard
  • DEMATEL
  • Strategy map

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