This study analyzes how prosocial values, organizational concern, and impression management motives to engage in OCB relate to dispositional and situational factors beyond major personality constructs. The sample consists of 192 employees in 15 service organizations in Chile. The results show that organizational concern and prosocial values, as good soldier motives, increase when individuals are more affectively committed to their organizations and decrease when they have a more external perceived locus of control and a higher power distance orientation in their relationship with their managers. Impression management, as a good actor motive, increases when individuals have a more external perceived locus of control and a higher power distance orientation in their relationship with their managers. These findings suggest that dispositional differences, together with the attachment that employees feel toward the organization, affect employees'' motives to engage in OCB. This study also provides directions for future research and managerial implications.
Bibliographical noteFunding Information:
The authors thank Sandra Milberg, Claudio Aqueveque, and Pablo Escribano for their comments and advice in this research. The first author thanks Centro de Innovación, Emprendimiento y Tecnología (CIET) at Universidad Adolfo Ibáñez for the financial support provided during this research. Special words of appreciation are due to guest editors and two anonymous reviewers for their constructive feedback and helpful suggestions on earlier versions of this manuscript.
© 2014 Elsevier Inc.
- Citizenship motives
- Latin America
- Organizational citizenship behavior