Digital inequality and mobiles: Opportunities and challenges of relying on smartphones for digital inclusion in disadvantaged contexts

Teresa Correa, Isabel Pavez Andonaegui, Javier Contreras

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

Given the increasing focus on mobile connections to reduce digital inequality and the growing number of mobile-only users, this chapter uses Chile as a case study to explore the opportunities and challenges of relying on smartphones to foster digital inclusion in deprived contexts such as isolated rural communities. Relying on a probabilistic face-to-face survey in 22 villages, our results reveal that a minority of people uses the internet (37%), almost half (49%) were mobile-only users, 37% used both computers and mobiles and 13% went online only through computers. Even in this already deprived context, mobile-only use reaches a population of new internet users with lower education and income. Also, the combination of both computers and mobiles is what leads to more diverse types of internet uses. Thus, from a policy-making perspective, it is relevant to support both mobile and computer access rather than focusing on only one.

Translated title of the contributionDesigualdad digital y móviles: : oportunidades y desafíos de confiar en los teléfonos inteligentes para la inclusión digital en contextos desfavorecidos
Original languageEnglish
Title of host publicationHandbook of Digital Inequality
EditorsEszter Hargittai
PublisherEdward Elgar Publishing Ltd.
Chapter5
Pages62-74
Number of pages13
ISBN (Electronic)9781788116572
ISBN (Print)9781788116565
StatePublished - 2021

Bibliographical note

Publisher Copyright:
© Eszter Hargittai 2021.

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