Can AI emulate Soft Skills? The future of work in the balance

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Debate on the future of work abounds and is largely motivated by the so-called Fourth Industrial Revolution. At the same time, training for and recruitment of talent based on soft skills is at an all-time high. Thus, it seems clear that the future work does not just demand technological understanding, interaction and acumen, but also includes the ability to communicate and maturely interact individually and collectively. This combination can only be successfully made with a broad and profound view of what human work means, which is at the core of Human Centered Organizations (HCM). This chapter compares artificial intelligence (AI) with practical, properly human, intelligence in order to evaluate person-centered leadership, whose main tool is people and therefore their soft skills, and whether or not it can overcome a mechanistic vision of the organization, as well as point to a future in which firms’ social purpose prevails as a source of development and growth for the people who work in them.
Original languageSpanish (Chile)
Title of host publicationSoft Skills for Human Centered Management and Global Sustainability book cover Enlarge Download 1st Edition Soft Skills for Human Centered Management and Global Sustainability
ISBN (Electronic)9780367556402
StatePublished - 10 Mar 2021

Cite this