A Transparency Maturity Model for Government Software Tenders

Jorge Hochstetter, Carla Vairetti*, Carlos Cares, Mauricio Garcia Ojeda, Sebastian Maldonado

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

8 Scopus citations


Over the last two decades, governments have increased their investment in information technology to improve the use of public resources, using public electronic procurement systems to obtain better prices, better solutions and to show transparency in the procurement process. Public procurement of software development projects is specific acquisitions having specific technical, methodological, and management constraints that make transparency an elusive target. This article proposes a maturity model as a tool to measure tendering transparency when government agencies procure software development. We have used a procedural model to support the design of maturity models along four dimensions: Institutionalization, Software procurement process, Communication, and Accountability. We have defined a five-step model, and we have tested it with real government buyers. The model is supported by an appraisal tool that helps to guide the next steps in the transparency of software acquisitions.

Original languageEnglish
Article number9381194
Pages (from-to)45668-45682
Number of pages15
JournalIEEE Access
StatePublished - 2021

Bibliographical note

Funding Information:
This work was supported in part by the Project Transparency in Public Electronic Procedures, from the Universidad de La Frontera in conjunction with the Universidad de Los Andes, under Grant Idea2019001. The authors gratefully acknowledge financial support from CONICYT PIA-BASAL AFB180003 and FONDECYT-Chile, grants 1200221 (Sebasti n Maldonado) and 11200007 (Carla Vairetti).

Publisher Copyright:
© 2013 IEEE.


  • accountability
  • Maturity models
  • public tenders
  • software requirements
  • transparency


Dive into the research topics of 'A Transparency Maturity Model for Government Software Tenders'. Together they form a unique fingerprint.

Cite this